Many miss Mumbai University IDOL mock tests. Authorities blame wrong e-mail addresses.

Anushka Pevekar and Musab Qazi

Barely a month after a technical glitch hit the online final year exams at University of Mumbai’s (MU) Distance and Open Learning (IDOL), the first and second year students are facing another problem in the examination system – even before the actual tests began.

What happened?

A number of students couldn’t take the online mock test for the first and second year exams on Friday (November 20), as they didn’t receive their login credentials from the university. However, the university has claimed that ‘deactivated’ e-mail addresses provided by students are responsible for the problem.

What are mock tests?

The mock tests, which allow students to familiarise themselves with the online multiple choice question (MCQ)-based papers, are being held from Friday to Sunday. The students can choose an hour’s slot any time between 10 am to 6 pm in this duration for the practice test. While the students were supposed to receive their credentials by Friday morning.

This is what one of the students told

I called up the university regarding my problem of not receiving the e-mail about credentials. They straight away told me that my number isn’t registered in the list and now I have to mail the university with a new application form.

Another student complained:

I was asked to mail my admission form to the university for receiving the details of exam. I did this step several times but they still ask me to do the same again and again.

Some sudents complained that their calls were unanswered and emails were not responded.

When we contacted Vinod Malale, deputy registrar (public relations) at IDOL, he put the blame on students:

We have sent link to the test to all the students. Those who didn’t get it must have provided deactivated e-mail addresses.

He, however, assured that the students will be able to take the test after rectifying their contact details:

The students can get their e-mail addresses corrected by calling our helpline numbers. They have until Sunday to appear for the test.

When pointed out that the helpline numbers haven’t been useful so far, he simply said:

We will respond to the calls from now on.


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